ElevenLabs says free early access to ElevenAI, its workplace dictation and meeting-notes app, is opening on 11 November. The company introduced the app at its New York summit, alongside planned tools for agent memory, follow-up automation and model fine-tuning.
The announcements have different release states. ElevenAI is entering early access; Memory and Routines are forthcoming additions to ElevenAgents. Interaction Engine was previewed, while customer-specific fine-tuning is planned for the coming months.
A meeting app with its own terms
ElevenAI uses Scribe v3 for dictation and meeting notes. ElevenLabs describes an app that can capture spoken conversations, including in-person meetings, produce summaries and action items, and provide assistance during a call. These are the company’s descriptions, rather than results from Sulat testing.
The beta guide names Google Meet as the primary compatible app. It says ElevenAI displays notices in meeting chat and on video, but leaves the user responsible for making sure everyone knows and agrees. Transcription must stop if anyone objects; the built-in notices do not automatically satisfy every jurisdiction’s requirements.
The ElevenAI-specific terms, updated on 11 November, limit use to business or professional purposes, require an organisation email address and exclude users under 18 or their local age of majority. They also say these terms govern ElevenAI even where a customer has a negotiated ElevenLabs enterprise agreement.
ElevenLabs says it will not use ElevenAI content for model training. Its retention promise has qualifications: content is not retained after output delivery except as needed to provide the service or comply with law. The terms also allow third-party language-model providers to process input to deliver, secure and support the service.
The guide also excludes sensitive meetings, including those involving health or financial information, privileged legal discussions or children, unless an agreement with ElevenLabs expressly permits them. Its consent requirements apply to colleagues as well as external callers.
Free early access does not establish an unlimited allowance or a permanent free price. The terms permit time-based usage limits and changes to the free allowance. The summit announcement gives no numerical allowance or paid ElevenAI price. Beta functionality is described in the terms as intended for evaluation rather than production use.
Memory and automation remain forthcoming
Memory is intended to retain information from conversations with authenticated returning customers, such as language preferences and availability. ElevenLabs says the agent will turn each interaction into a structured record and update it over time, while the CRM remains the primary customer record.
Routines is a planned automation layer for work before, during and after a conversation. The examples include writing to a CRM, emailing a report or initiating a call. Neither feature is presented in the summit announcement as generally available.
This extends a direction already visible in ElevenAgents Campaign Manager, which Sulat covered after its 9 November release. Campaign Manager carries state across outbound attempts and callbacks. The new Memory announcement concerns a broader record of returning customers; it should not be confused with the campaign feature already available.
Routing models, then tailoring them
The previewed Interaction Engine combines turn-taking and interruption handling with language-model selection during an exchange. ElevenLabs describes routing simpler triage to a cheaper model and more complex work to a frontier model. It did not publish a measured cost reduction or a general-availability date in the announcement.
Separately, ElevenLabs plans to help businesses fine-tune selected open-source language models and its own voice models using data from live deployments. Customers would work with ElevenLabs researchers and choose the outcomes to optimise, such as reliability or customer satisfaction. The announcement does not identify the supported open-source models or give pricing.
Featured image: ElevenLabs official press-kit logo, resized without changing its identity and placed on a plain background.
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